Return & Refund Policy
If you have a damaged or faulty order, please contact us to discuss exchange, repair or refund options.
If you receive your order and it is not what you expected then you may return it for a full refund within 14 days with no challenge from us provided it is unused and in exactly the condition in which you received it.
If your item develops a fault please contact us to discuss. We always do what we can to keep our customers happy, but due to the nature of knife usage, care and storage we need to understand circumstances and inspect the item to determine whether a replacement, repair or refund (in full or part) is available.
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If you are not happy with your purchase, we offer you a peace of mind guarantee if you return the product within 14 working days. We will refund your money back immediately.
ON RECEIVING THE KNIFE BACK IN ORIGINAL CONDITION. DELIBERATE TAMPERING WITH THE PRODUCT OR MISUSE WILL NOT QUALIFY FOR THE REFUND. SHIPPING CHARGES ARE NON-REFUNDABLE.